Problem - Organizational leadership and staff members needed to get onto the same page regarding what it meant to deliver high-end customer service. They needed to unify and refocus on the company mission and purpose.
Solution - We customized a professional development plan, put together an internal team of trainers, and facilitated a customer service-based workshop that was delivered to all 2000 employees.
TRANSFORMATION MANAGEMENT - TEAM-BUILDING - CURRICULUM DESIGN - LMS MANAGEMENT
Problem - Information moved slowly with the organization. Staff members were playing a game of "Who's on First," not knowing where to obtain the vitals that they needed, or from whom.
Solution - We worked with individual service departments to create and update their procedure and policy packages. Then, we created a user-friendly informational infrastructure and intranet platform. Finally, we executed a multi-media communication and marketing plan.
ORGANIZATIONAL ASSESSMENT - PROCESS IMPROVEMENT - POLICY CREATION AND COMMUNICATION